Privacy Policy

This Privacy Policy describes how Cogens ("we", "us", or "our") collects, uses, and protects information when you visit our website at cogenstech.com or engage with our services. We are committed to handling your data responsibly and transparently.

1. Information We Collect

We collect information in the following ways:

• Information you provide directly: Name, email address, company, phone number, and any message content you share through our contact forms.
• Engagement information: Details about your business, systems, and operational context shared during consultations or audits.
• Automatically collected information: Standard web analytics — IP address, browser type, pages visited, and referring URL — collected via cookies and similar technologies.

2. How We Use Information

We use the information we collect to:

• Respond to enquiries and deliver requested services.
• Communicate about engagements, proposals, and project deliverables.
• Send periodic insights or updates — only if you have opted in.
• Improve our website, content, and service offerings.
• Comply with legal and contractual obligations.

3. How We Share Information

We do not sell or rent personal information. We may share information with:

• Service providers — trusted vendors who help us operate (hosting, email, analytics), bound by confidentiality.
• Legal authorities — when required by law, regulation, or valid legal process.
• Business transfers — in the event of a merger, acquisition, or sale of assets, subject to standard confidentiality.

4. Data Security

We use reasonable technical and organisational measures to protect the information we hold. No system is perfectly secure, but we work to ensure that data shared with us is treated with the same care we expect of the systems we deploy for clients.

5. Data Retention

We retain information for as long as necessary to deliver our services, comply with our legal obligations, and maintain the operational records of past engagements. You may request deletion at any time, subject to our regulatory retention obligations.

6. Your Rights

Depending on your jurisdiction, you may have the right to access, correct, port, or request deletion of personal information we hold about you, and to object to or restrict certain uses. To exercise these rights, contact us at the address below.

7. Cookies

Our website uses cookies for basic functionality and analytics. You can disable cookies in your browser settings; some features may not work as expected without them.

8. International Transfers

Cogens operates in India and the UAE. If you contact us from another jurisdiction, your information may be transferred to and processed in either location, subject to appropriate safeguards.

9. Changes to This Policy

We may update this Privacy Policy periodically. The "Last updated" date above reflects the most recent revision. Material changes will be highlighted on our website.

10. Contact Us

For any privacy-related questions or requests, please reach us via the contact page or email us directly. We aim to respond within five business days.